Shenzhen Cailed Technology Co., Ltd (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Insert Your Website URL, e.g., www.cailed.net], contact us via email or phone, or interact with us on social media.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or provide us with your personal information.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
The types of personal information we may collect include:
Contact Information: Such as your name, company name, email address, phone number (e.g., +86 183 2086 3698), and shipping address.
Business Information: Such as your company address, business type, and inquiries about our products.
Communication Data: Any correspondence between you and us.
Technical Data: When you visit our website, we may automatically collect information such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.
2. How We Use Your Information
We use the information we collect for various purposes, including to:
Fulfill Contracts: Process and ship your orders, manage your account.
Communicate: Respond to your inquiries, comments, and questions via email, WhatsApp, or phone.
Marketing: Send you promotional information about new products, special offers, and other updates we think you will find valuable (you may opt-out at any time).
Improve Our Services: Analyze how our website and services are used to improve user experience and our product offerings.
Legal Compliance: Comply with applicable laws and regulations.
3. Legal Basis for Processing (GDPR Compliance)
If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the context in which we collect it. We typically rely on the following legal bases:
Performance of a Contract: To fulfill orders and provide the services you request.
Legitimate Interests: For our legitimate business interests in marketing, improving our services, and preventing fraud, provided your fundamental rights are not overridden.
Consent: Where you have given us explicit consent to process your data for a specific purpose (e.g., marketing emails). You can withdraw your consent at any time.
4. How We Share Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following situations:
Service Providers: We share information with trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., shipping companies, payment processors, email marketing services). These parties agree to keep this information confidential.
Legal Obligations: We may disclose information where required by law, subpoena, or other legal processes, or if we believe it is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred.
5. International Data Transfers
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
Access and Portability: The right to access and receive a copy of your personal data.
Rectification: The right to correct any inaccurate or incomplete information we hold about you.
Erasure (“Right to be Forgotten”): The right to request that we delete your personal data.
Restrict Processing: The right to request that we suspend the processing of your personal data.
Object to Processing: The right to object to our processing of your personal data, especially for direct marketing purposes.
Withdraw Consent: Where we rely on consent, you have the right to withdraw it at any time.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.
8. Data Security
We implement appropriate technical and organizational security measures designed to protect the security of your personal information. However, please remember that no method of transmission over the Internet or electronic storage is 100% secure.
9. Cookies and Tracking Technologies
Our website may use “cookies” and similar tracking technologies to enhance user experience and analyze traffic. You can set your browser to refuse all or some browser cookies, but this may affect website functionality.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
